Shipping policy

Effective Date: [2024/09/11]

Thank you for shopping with Trendinlife. We are committed to providing a smooth and reliable shipping experience. Please review our shipping policy below for details on how we handle orders and deliveries.

1. Order Processing:

• Processing Time: Orders are processed within 3-7 business days from the date of purchase. Please allow additional time during peak seasons or promotional periods.
• Order Confirmation: You will receive an order confirmation email once your order has been placed. A separate shipping confirmation email with tracking information will be sent once your order has been dispatched.

2. Shipping Methods and Rates:

• Shipping Methods: We offer various shipping methods based on your location. Shipping options and delivery times will be provided at checkout.
• Shipping Rates:
  • For orders totaling $34.99 or less, a shipping fee of $6.99 will apply.
  • For orders totaling $35.00 or more, shipping is free.

3. Delivery Time:

• Domestic Delivery (Hong Kong): Typically, delivery takes 2-5 business days after the order has been shipped.
• International Delivery: Delivery times vary based on destination. Please allow up to 10-15 business days for international shipments. Customs processing may cause additional delays.

4. Shipping Address:

• Accuracy: Please ensure that your shipping address is correct and complete at the time of checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses.

5. Tracking Your Order:

• Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your shipment on the carrier's website.

6. Delivery Issues:

• Lost or Stolen Packages: We are not responsible for packages lost or stolen after delivery. Please contact the carrier directly for assistance with lost or stolen packages.
• Delivery Delays: We strive to deliver your order on time; however, delays may occur due to factors beyond our control, such as weather conditions or carrier issues.

7. Returns and Exchanges:

• Return Shipping: If you need to return an item, please refer to our Refund Policy for information on return shipping and procedures. Return shipping costs are generally the responsibility of the customer unless the item is defective or incorrect.

8. Contact Us:

• Questions and Support: If you have any questions about shipping or need assistance with your order, please contact us at:

  Trendinlife
  Wai Fung Plaza Shopping Arcade
  664 Nathan Rd, Mong Kok, Hong Kong
  +852 9854 6795
  [email protected]

Thank you for shopping with Trendinlife. We appreciate your business and look forward to serving you!